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Club Membership

Auto One Club Membership Program Terms

Valid as of 01 November 2019

You (the cardholder) must read these terms and the Auto One Privacy Policy as they contain information about the Auto One Club Membership (Program). By signing up to the Auto One Club Membership Program, you agree to these terms including the privacy policy (“terms”). These terms, including the privacy policy, may be amended from time to time and without notice.

1. Definitions

Benefits or Rewards are the offers, services, products, discounts, or events offered or available to Members.

Dollar or $ means Australian dollars.

Eligible Transaction is a transaction where your Auto One Membership Card details are provided at the time of purchase, before the transaction payment.

Auto One Membership Card means the plastic or digital card that may be issued to you upon signing up to the Program and re-issued as and when required. The Auto One Membership Card is issued by and remains the property of Auto One Pty Ltd and is not transferable or redeemable for cash.

Privacy Policy means the Auto One Privacy Policy published on the Auto One website (, as amended from time to time.

You or your is a reference to the Cardholder (member) whose name the Auto One Club Membership is held.

Website means, or any other site operated on behalf of Auto One.

2. Your Participation and Membership

2.1 Participation in the Program is open to individuals with a unique email address and an Australian residential address.

2.2 By becoming an Auto One Club Member, you agree to these Terms and the collection, use and disclosure of your personal information in accordance with the Auto One Privacy Policy, as amended from time to time.

2.3 You must advise Auto One of any change of name, address, email, or other details as soon as practicable after the change. Auto One is not responsible for any loss of Benefits made available to Auto One Club Members in connection with any failure by you to notify Auto One of any change in your details. Auto One may require acceptable proof in relation to any change of details. Changes can be made directly via, or by contacting the Auto One Administration Team.

2.4 Members may be required to provide another form of identification, at the discretion of the Store Manager, to receive their discount in-store. Members must be signed in to receive the Member pricing on the Auto One Website.

2.5 The Auto One Membership card/discount cannot be used in conjunction with any other discounts or promotions unless otherwise stated.

2.6 Families, Groups or Associations cannot be registered for the Auto One Club, only individuals.

2.7 Membership discount is off full-priced merchandise only and excludes the purchase of gift cards.

2.8 Members may receive regular email updates including catalogue previews, special offers and other promotional material.

3. Auto One Club Membership Program Changes

3.1 Auto One may at any time make changes to the Terms, Benefits, or Rewards at its sole discretion.

3.2 Auto One will provide at least 30 days notice on the Auto One website prior to any material changes to these Terms, Rewards or Benefits offered.

4. Termination and Transfer

4.1 Auto One may in its discretion, suspend, change or terminate the participation by you in the Program if Auto One reasonably believes that you have:

  • Breached these Terms; or
  • Engaged in or may engage in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to your Auto One Club Membership account; or
  • Engaged in or may engage in inappropriate conduct that undermines the legitimate interest of Auto One (e.g. theft from an Auto One store)

4.2 Where Auto One intends to terminate your Auto One Program account, Auto One will provide you with written notice of such termination and you will have 14 days to rectify the breach (where possible) and/or advise Auto One in writing as to why your Auto One Program account should not be terminated. Auto One will review any response you provide and will advise you of its decision.

You may terminate your participation in the Auto One Program at any time by providing written notice to Auto One at Auto One, Unit 1, 40 Carrington Road, Castle Hill 2154

On receiving notification of termination from you, your Auto One Program account will be recorded on the Auto One database as closed. You will no longer receive communications from Auto One once your account is closed.

4.3 Auto One may terminate the Program at any time by providing at least 30 days prior notice on the Auto One website.

5. General Information

5.1 You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Auto One Program, your participation in the Auto One Program, any Auto One Rewards issued or any other transaction within the Auto One Program.

5.2 Any failure or delay by Auto One in exercising its rights under these Terms does not constitute a waiver of those rights. Any waiver by Auto One must be in writing and signed by an authorised officer of Auto One.

5.3 Except as provided in any law, which cannot lawfully be excluded or modified by agreement, Auto One does not accept any liability whatsoever including for negligent acts and omissions, with respect to the Auto One Program.

5.4 Auto One may provide notice to Auto One Members on the Auto One website, by advertisement in a newspaper circulating throughout Australia, online, in writing by post, via email, SMS or Push Notification (where appropriate).

5.5 Where Auto One gives you notice by post, you agree that, unless otherwise stated in these Terms, the notice is deemed to have been provided to you: on the date of actual receipt of the notice or on the date it would have been delivered in the ordinary course of post, on the date of email, whichever occurs first; provided it is sent to the last known address, email address, mobile number Auto One has for you in connection with the program.

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