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Online Ordering

Can I change my order once I have received a confirmation email?

Can I have an item purchased online fitted at one of your stores?

Can I order online and pick up from my local store?

How long will it take to receive my order?

Shipping & Delivery

Can I have my order sent to my place of work?

How much does shipping cost?

Where is my order coming from?

Click and Collect

Are there any extra fees or charges to use your ‘Click & Collect’ service?

Can I go to the store to pick up the item before I receive the confirmation?

Can someone else collect my order?

How do I cancel my order?

How long do I have to collect my order?

How will I know my order is ready for collection in store?

What are your store opening hours?

What do I take into the store to pick up my order?

Where is Click & Collect available?

Returns & Refunds

Any other questions?

Bulky and fuel operated products

Dispute Escalation

Exclusions

Expenses relating to the return of a product

For your nearest store details

Further Information

How long does it take for a refund to be processed?

Returning a product that may require assessment

Special procedures for the return of certain products

What information do I need to return a product?

When to return a product?

Where to return a product? - In-store Purchases

Where to return a product? - Online Purchases

Your Privacy

Your rights under the Australian Consumer Law

Payment & Pricing

Are your online prices the same as in stores?

Can I use my Trade Account for discounts on products bought online?

Is AfterPay available in my local store?

Is ZipPay available in my local store?

Gift Cards

Can I use an Auto One Gift Card to purchase online?

Can I use multiple gift cards to purchase In-Store?

Can I use multiple gift cards to purchase Online?

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