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Terms and Conditions

Terms and Conditions

1. General

Your access to and use of (the ‘Site’), including your order of products through the Site, is subject to these terms and conditions.

Auto One may provide notice to Auto One Members: on the Auto One website, via email, in writing by post, SMS or Push Notification (where appropriate).

2. Disclaimer

The information contained in this Site is provided as accurate at the time of initial publication and at times may need updated information from third parties to present current information. Auto One does not represent or warrant to the reliability, accuracy or completeness of the information contained on this Site. However, Auto One will endeavour to correct any inaccuracies on the Site once aware of them.

Illustrations and photos contained in this Site are sample representation of the Products advertised, and variations may occur from time to time and from store to store.

3. Links

The Site may contain links to external websites that are not operated by us but are intended to provide further information on products we advertise. Auto One does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your assistance when online shopping only and you agree that:

  • we make no representations or warranties, or have any responsibility or liability for those websites;
  • these links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites; and
  • you access and use the products and services made available at those sites solely at your own risk.

4. Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

  • using the Site;
  • completing your registration through the Site; and/or
  • obtaining or ordering Products from us using the Site.

5. Acceptance or Rejection of an Order

We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.

If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

There could be a chance we ask for photo or card identification to validate your order, if you refuse to provide this or is unable to we reserve the right to reject your order.

6. Prices, Fees and Charges

The prices of Products, delivery fees and other charges displayed on this Site are current at the time of issue, however, Auto One reserves the right to change prices at any time before we accept an order from you.

  • All prices shown on this Site are in Australian Dollars (AUD).
  • We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
  • the purchase price of each Product that is ordered;
  • the delivery fee for delivering the Products to you; and
  • any other fees and charges set out in these terms and conditions.

7. All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated).

8. Delivery of Products

Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension.

9. Do-It-Yourself and How-To Content

You acknowledge that the video clips and photographs contained in this Site may depict activities undertaken by qualified and highly trained professionals and/or experts.

  • You agree not to attempt to replicate any activities shown on this Site unless you have:
  • checked the service information and specification for the specific Product, vehicle or system that you are using or working on as the correct method may be different to any generic example shown in this Site;
  • obtained advice from the relevant qualified experts, tradespeople and/or professionals;
  • complied with all applicable laws, regulations and by-laws; and
  • employed safe practices for carrying out the activities.

The film and text transcript in this website are intended to be an information source only. Auto One Pty Ltd makes no statements, representations or warranties about the accuracy or completeness of the films.

10. Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which forms part of these Terms and Conditions.

11. Catalogue and Promotional Products

Terms & Conditions: All products advertised are sold by members of Auto One Australia Pty Ltd ACN 069 911 048, ABN 37 069 911 048 trading as Auto One. Predominantly Auto One members are independently owned and operated businesses. Some catalogue products may not be on show or available, however where any catalogue product is not in stock the relevant Auto One store will make every effort to obtain it from a supplier or failing that, will endeavour to obtain an equivalent product. All prices are inclusive of GST.

*Discounts and savings are off either the Product Manufacturers National recommended retail price or where a product manufacturers RRP cannot be sourced, the Auto One Australia group recommended retail price unless otherwise specifically stated.

Due to freight costs some non-advertised prices may vary. Advertised  product  between stores may only be available at selected stores. Products listed as clearance or limited stock are only available while stocks last and rainchecks are not available. Quantities per customer may be limited to normal retail quantities. Trade customers are not permitted to use their store accounts to purchase catalogue products unless they have prior approval from the Auto One store owner or manager.

12. Gift Cards

•    Treat Gift Cards as cash. Defaced, altered, lost or stolen Gift Cards will not be replaced or refunded. This card is redeemable for goods at participating Auto One stores in Australia only. 
•    Present this gift card at any participating Auto One store in Australia. You can select any number of gifts up to the value of the card, or above the value – in which case you need to make up the difference with an alternate form of payment.
•    The store will then validate the card and process your purchase. This card is partially redeemable. 
•    Not to be used for the payment of credit or store accounts. 
•    Not redeemable for cash and cannot be exchanged. 
•    This card will expire 3 years from the issue date. Any unused amount after the expiry date of this card will not be refunded or credited. 
•    Gift Cards are not reloadable. 
•    You are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees. 
•    See in-store if you have any reason to believe an error has occurred in relation to this card.
•    We reserve the right to change any terms contained in these Terms of Use at any time.

Queries & Balances

For assistance with your gift card call 1300 783 361.

For assistance with your gift card or to check your balance please call Vii on 
1300 554 268 or visit

For assistance with your gift card or to check your balance please call 1300 222 010 
or visit

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